Support

Write to support@lucina.baby. One person reads that mailbox, so a mail with the details below gets answered faster than one without.

What to include

• Your device and its iOS version, for example iPhone 15, iOS 26.5.
• The app version. The Contact Support row in the You tab opens a mail that already carries it, together with your platform and your plan.
• The screen you were on, and what you expected to happen instead.
• The email address on the account, if the problem is about signing in.

Can't sign in

Reset your password at lucina.baby/reset-password. Open the reset link in the same browser that asked for it. The link is tied to that browser, and opening it anywhere else spends the link without letting you set a password.

Billing

Apple bills premium, not us, so you manage and cancel a subscription on your iPhone: open Settings, tap your name, then Subscriptions. One subscription covers both partners, and only the partner who starts it pays. Deleting your lucina account does not cancel the subscription.

Deleting your account

In the app, open the You tab and choose Delete account. Your partner keeps the couple, the matches, and any names either of you added.

Read the privacy policy and the terms.